FAQ
What Is AccuServe?
What Does AccuServe Do?
How Can AccuServe Benefit Me?
How Do these Services Work Exactly?
What part(s) of my job/current effort do the services take over for me?
How do the services make my job/life easier?
Are the services easy to use?
What are some typical results for my type of situation?
How much does the service cost? How does this relate to other companies?
If I or one of my employees has a problem with the service, how can I get help?
Who are AccuServe’s current customers? Are they like me?
Is AccuServe ISO Registered?
Do You Have a Plant? Trucks?
AccuServe provides full/part time dedicated AccuServe associates skilled in process, quality, and ISO procedures and controls to perform contract assembly, fulfillment, and quality inspection on a project basis from hours to weeks. Back to Top >
AccuServe performs contract assembly, fulfillment, and quality inspection faster, cheaper, and better than our customers can do it themselves; assuming these fall outside our customers’ core competencies. Back to Top >
Outsourcing projects reduces indirect labor costs and increases capacity as well as margin, particularly in areas outside of your core competencies; like quality inspection, contract assembly, and fulfillment. Back to Top >
How Do these Services Work Exactly?
- Project details and requirements are captured in launch meetings.
- Determinations regarding techniques, work station setup, logistics and material handling, and final pack requirements are worked through and signed off by the customer.
- AccuServe Leadership is assigned as primary contact with the customer while AccuServe accepts responsibility for project leadership, work instructions, and training. Back to Top >
What part(s) of my job/current effort do the services take over for me?
- Project oversight
- Fine tuned work instructions and techniques
- Training
- Project leadership
- Data collection Back to Top >
How do the services make my job/life easier?
Consistent project management by AccuServe reduces time our customer needs to focus in areas outside their core competencies. Back to Top >
Yes! The AccuServe Experience begins with a launch meeting designed to isolate issues rapidly with an eye toward AccuServe taking over project management. Because we use only dedicated AccuServe associates, trained in process, quality, and ISO procedures and controls, project learning curves focus solely on the most important issues and ramp-up is shorter than doing it yourself or hiring temporary workers. Once launched, ongoing projects need only be monitored, not managed by our customer. Back to Top >
What are some typical results for my type of situation?
Historically, AccuServe has enjoyed highly successful vertical integration with customers. Once a customer brings AccuServe a project, more seem to materialize as they become more comfortable with our successful model. AccuServe’s Quality Policy Statement says it all! Quality is our business. Our goals are 100% Accuracy and On-Time Delivery. Back to Top >
How much does the service cost? How does this relate to other companies?
- All that matters when outsourcing is piece price. Greater productivity will produce a lower piece price. AccuServe has documented case studies of actual projects that demonstrate this fact. Ask us about them.
- Costs are based upon the circumstances of the work; work will be priced at favorable hourly rates or piece price depending on the project. Project costs are lowest when AccuServe has 100% control of the project processes.
- Services of short duration provided in our customers’ plant are a maximum $26 per person hour. Back to Top >
If I or one of my employees has a problem with the service, how can I get help?
- AccuServe has a 24 hour service line for customers.
- Every manager’s business card includes personal cell phone number, including the Owners.
- Every project includes a designated Team Leader that acts as point person. Back to Top >
Who are AccuServe’s current customers? Are they like me?
- Confidentiality limits our inclination to publish customer names. References and testimonials are available on request after initial contact.
- AccuServe serves automotive, furniture, motorcycle, gaming, and electronics manufacturers and distributors, as well as:
- Light Manufacturing Companies
- Plastics and injection molding
- Metal manufacturers
- Screw machine
- Medical
- Retail display and printing companies
- Design studios
- B2B Printing Companies
- Screen printers
- Direct Mail Fulfillment Back to Top >
Yes. AccuServe Corporation in Jenison has achieved ISO 9001:2000 compliance and has been registered by IASC, an accredited, third-party registrar based in Grand Rapids, Michigan. View or print our certificate. Back to Top >
We currently serve our customers from our 16,000 sq ft plant in Jenison, MI. We also maintain our own truck fleet to provide reliable response to your needs and maintain a clean, well-organized facility. Back to Top >
